See how Fairmont The Palm is adjusting their buffets and reducing food waste by over 60%

Nestled on The Palm Jumeirah, one of the world's largest man-made islands, Fairmont The Palm stands as a luxurious family resort in Dubai. As a part of Fairmont Hotels & Resorts, a globally renowned and prestigious hotel brand, Fairmont The Palm is committed to offering exceptional experiences to its guests while upholding sustainable practices.

Alain Gobeil, the Food & Beverage Director at Fairmont The Palm, aptly describes their approach to food waste reduction as a “simple, efficient, no-brainer solution for the kitchen.” With this mindset, they partnered with Winnow in April 2017 to track, manage, and significantly reduce food waste across their operations. Their goal: to reduce their environmental impact while maintaining the high standards expected of a luxury resort.

For Fairmont The Palm, the journey began with the challenge of managing lavish Ramadan iftar buffets in a city known for its conspicuous consumption. They had to strike a balance between presenting opulent spreads and responsible food service during the holy month of Ramadan. This is where Winnow's solution came into play.

The Winnow system, described as “a great, simple program” by Alain Gobeil, proved to be user-friendly, much like a tablet or smartphone, making it easy for their kitchen staff to adapt quickly.

The daily and weekly reports provided by Winnow offered detailed insights into food waste, something that couldn't be easily obtained through traditional means.

Ultimately, Fairmont The Palm views Winnow as a powerful tool not only for reducing food waste but also for enhancing guest satisfaction, promoting sustainability, and delivering favourable returns to their owners. It's a win-win-win scenario that aligns with their objectives and helps them stay competitive in today's fast-paced hospitality industry.